LiveZilla Live Help

Why was my email blocked?

Your email could have been blocked for one of numerous reasons. Here are some common ones.

Content Related

If your email has been blocked and the bounce message references "unacceptable content," then DirectMX has filtered your message because it found a high amount of spam-like content in your message. You can find out the details about why it was blocked by entering it in below.

Incident ID:


DirectMX uses a variety of blacklists to check if a message was sent from an IP address that is known to be related to spamming. We recommend checking if the IP address has been blacklisted by running a test at the MXToolbox Blacklist Lookup.

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